Delivery & Returns Policy – HR

DELIVERY

Physical products bought from Pathway Studios will be efficiently packaged and shipped in a manner suitable for the protection of those products. Delivery will be carried out by Royal Mail or other established couriers.

Delivery time should be within 14 days depending on the product, but we cannot be held liable for delays incurred by our suppliers. In such cases we will inform the customer of the situation as soon as possible.

Customers may alternatively collect orders from our premises with prior arrangement.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hails@heulwynroberts.com.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hails@heulwynroberts.com and send your item to: Heulwyn Roberts Photography, Unit 2, The Livery Stables, Summerhill Road, Gwersyllt, Wrexham, LL11 4SH.

Shipping:

To return your product, you should mail your product to: Heulwyn Roberts Photography, Unit 2, The Livery Stables, Summerhill Road, Gwersyllt, Wrexham, LL11 4SH.

Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.